by Fred Cadena | Oct 13, 2020 | Salesforce
This post How to Improve the Customer Experience in Insurance was originally published on the Silverline blog. Growing a base of satisfied and engaged policyholders will pay significant dividends for any carrier, agency, or brokerage. A great customer experience isn’t...
by Fred Cadena | Jul 16, 2020 | Salesforce
This post Webinar Recap: Transforming your claims experience with Vlocity was originally published on the Silverline blog. Last week, I had the pleasure of chatting with Phil Ostberg from Salesforce Industries. Phil is the Senior Product Manager overseeing Vlocity...
by Fred Cadena | Jun 30, 2020 | Salesforce
This post Insurers, Are You Using Salesforce to See More ROI on Agents? originally appeared on the Silverline blog. It takes a significant amount of time, effort, and resources to secure and onboard an agent before they sell anything. Many carriers have had...
by Fred Cadena | Jun 3, 2020 | Salesforce
This post The Smarter Approach for Recruiting Insurance Agents and Faster Onboarding was originally published on the Silverline blog. We cannot yet know the long-term implications of the COVID-19 pandemic. The outbreak has presented major challenges to all kinds of...
by Fred Cadena | Mar 19, 2020 | Salesforce
This post How Financial Institutions Can Best Support Customers in the Coronavirus Reality was originally published on the Silverline blog. As someone who travels frequently to meet clients and partners, I have been acutely aware of the impact Coronavirus is having on...
by Fred Cadena | Nov 25, 2019 | Salesforce
This post Insights From Dreamforce 2019: Key Takeaways for Financial Services was originally published on the Silverline blog. Last week brought us the most awaited Salesforce event of the year: Dreamforce 2019. The conference just gets better year after year. With...
